DELIVERY

We are pleased to offer FREE Standard delivery on all UK orders above £30.

Standard  – Hermes 3-7 working days - £4.95 - chargeable only if the order is below £30.

Express    – UK Mail 1-2 working days - £5.95*

We cannot ship to ROI, Jersey, Guernsey, or Isle of Man.

* UK mainland only. The Next Day Service is not available in some remote locations. If you still require an expedited service we cannot guarantee this to be 24hrs but there are other non-Hermes options we could explore. In this instance please call us before placing an order, once orders are logged our systems are automated and cannot be changed.

As we are currently unable to offer a free returns service all orders over £30 qualify for free UK standard delivery.  Please note that £4.95 will be charged if items are returned reducing the order value to less than £30.

Please check your address details.

All orders will be delivered to the shipping address provided so please check all details are correct at the time of order. Our systems are highly integrated with those of our couriers, and once orders are submitted we are unable to amend delivery information.

RETURNS

It is always our aim to ensure you are 100% happy with your purchase and we realise that getting you the right shoe with the correct fit is really important.

If you are not satisfied with your purchase, just return the shoes to us in an unworn condition and in their original packaging within 90 days of having received them and we will arrange a refund to the value of goods ordered.

How can I return my shoes?

Unfortunately, we are unable to offer free returns at this time but hope to offer this service again soon.  For now, shipping costs for the return of a product are the customer’s responsibility. In light of this, we have reduced our free delivery threshold from £60 to £30 to ensure over 90% of our transactions are sent out free of charge in the first instance.

We would suggest using www.parcel2go.com where Hermes can be booked from as little as £2.95. If you do not have a printer then please select a ParcelShop location that states Printer Optional. In these stores, a label machine can simply scan a code from your smartphone and print the required label in-store.

What is the return address?

The return address for your parcel is: Norwich Footwear Ltd,  St Georges House, Salhouse Road, Norwich, NR7 9AU

Please remember to enclose the returns form to ensure we can provide a refund or exchange as quickly as possible.

Unfortunately, we cannot accept returns for items not purchased directly from us.

All shoe care products are non-refundable.

EXCHANGING GOODS

With our stock of shoes changing constantly, we are unable to guarantee the availability of your desired items were you to return your order for an exchange.

On that basis, and to ensure you receive your order as quickly as possible, we advise you to place an order for your required size and return the original item at your convenience for a full refund.

Under these circumstances, we would refund your returns fee up to the value of £5.

INTERNATIONAL DELIVERIES

Unfortunately, at this time we are unable to take orders outside of the UK.

We hope this will change in the near future.