DELIVERY

We are pleased to offer FREE Standard delivery on all UK orders above £100.

STANDARD:  Hermes 3-7 working days. £4.95 

EXPRESS:      UK Mail 1-2 working days. £5.95*

* UK mainland only. The Next Day Service is unavailable in some remote locations. So, while we cannot guarantee this to be 24hrs, there are other options we could explore. In this instance please call us before placing an order, once orders are logged our systems are automated and cannot be changed.

We cannot ship to ROI, Jersey, Guernsey, or the Isle of Man.

Please check all details are correct at the time of order. Our systems are highly integrated with those of our couriers, and once orders are submitted we are unable to amend delivery information.

FREE RETURNS

If you are not satisfied with your purchase, just return the shoes to us in an unworn condition and in their original packaging within 90 days of having received them and we will arrange a refund to the value of goods ordered.

How can I return my shoes?

You can return your item/s in four easy steps.

1. Tick the item/s you wish to return on your Order Receipt.
2. Create your free label on our website: www.norwichfootwear.com/returns
3. Print your label and attach it to your package, remembering to enclose your Order Receipt in the box before sealing.
4. Take your parcel to your nearest DHL drop-off location.

To help you track your return, we will send an email once in transit and also when we receive your parcel.

DHL PARCEL SERVICE POINT

Find your local DHL Service Point here:  DHL PARCEL Service Point

Please note: Our returns labels do not work at DHL Express Service Points 

RETURNS: FREQUENTLY ASKED QUESTIONS

How long do I have to return my order?
You can return an item in its original condition within 90 days of receipt.

When will I receive my refund?
Once delivered please allow 7 working days for us to process your refund.

Refund of original postage cost?
If we receive your whole order back within 14 days we will refund our standard postage cost for any out-bound postage paid.

Delivery charges for refunded orders over £100?
If your orginal order is over £100 you will qualify for free outbound delivery.
However, should a return reduce your spend to less than £100 any refund will be subject to £4.95 adjustment. 

What is your return address?
Our return address will be printed on the label once you complete your online return.

If you wish to use an alternative service at your own cost you can return your parcel to:
Website Returns. Norwich Footwear Ltd, St Georges House, Salhouse Road, Norwich, NR7 9AU.

Please remember to enclose the returns form to ensure we can provide a refund as quickly as possible.

Unfortunately, we cannot accept returns for items not purchased directly from us.

All shoe care products are non-refundable.

EXCHANGING GOODS

Unfortunately, with our stock constantly changing, we cannot guarantee availability.
We, therefore, advise placing a new order in lieu of a refund on your original purchase.

INTERNATIONAL DELIVERIES

Unfortunately, at this time we are unable to take orders outside of the UK.