DELIVERY COSTS

For orders in England and Wales, we offer two delivery options:

  • Untracked Standard (5-7 working days) - £4.95
  • Tracked Next Working Day* (Ordered placed before 12pm Mon-Thu) - £6.95

For orders in Scotland, Ireland, Channel Islands and Isle of Man, postage and packing will be £4.95 and estimate delivery 5-7 working days from date of order.

*Our Next Working Day service is operated by DPD. Email / SMS alerts will be sent should a valid email and mobile number be given at the point of checkout. Delivery cut off times can be found below:




ORDER DAY


ORDER TIME


DELIVERY DAY

Monday
Monday
Tuesday
Tuesday
Wednesday
Wednesday
Thursday
Thursday
Friday
Friday
Saturday / Sunday

Before 12pm
After 12pm
Before 12pm
After 12pm
Before 12pm
After 12pm
Before 12pm
After 12pm
Before 12pm
After 12pm
Any Time

Tuesday
Wednesday
Wednesday
Thursday
Thursday
Friday
Friday
Monday
Monday
Tuesday
Tuesday



Please note Bank Holidays are not working days and therefore allow extra days for your delivery to be made.

We are currently unable to process overseas orders online.  However, overseas orders can be placed over the phone with our customer services team.  Please call +44 (0)1603 493116 between Monday-Friday 9am-5pm GMT.

Orders over £100 qualify for free UK standard delivery (£4.95 discount, which will be deducted at the checkout) - enter code "FREED" at checkout.  Please note that £4.95 will be charged if items are returned reducing the order value to less than £100.  Only one promotional code can be applied per order.

Our chosen delivery partners for the UK are DPD and Hermes.  Whilst the DPD service does allow for items to be left in the porch, garage, shed etc, this is entirely at your risk and no responsibility will be accepted by us nor DPD for lost parcels. While we aim to deliver your goods as soon as possible some items may be out of stock and/or awaiting delivery to our depot. In most cases orders should be received within a maximum of 14 working days. We will endeavour to contact you should any delay occur with your order.

 

RETURNS

It is always our aim to ensure you are 100% happy with your purchase and we realise that getting you the right shoe with the correct fit is really important.

If you are not satisfied with your purchase, just return the shoes to us in an unworn condition and in their original packaging within 30 days of having received them and we will arrange a refund to the value of goods ordered.

A FREEPOST returns label that can be used at your local post office will be included with your order and is valid for all UK returns. Return costs for orders outside of the UK are the responsibility of the customer.

Refunding your postage costs & exchanging goods

If we receive your whole order back within 14 days of delivery, or upon receiving proof of a return within 14 days, we will additionally refund the equivalent to our standard postage cost. If ‘next day’ delivery has been selected on your order we will refund the equivalent of our standard postage.

If the item is received later than 14 days after receipt, or no proof has been presented that the return has been made within that period, then the delivery charge will be refunded only if the goods are damaged, faulty or incorrect. If the item is to be exchanged then the postage cost is non refundable. We will only exchange or refund goods that have not been used, worn, damaged or modified and are in their original, undamaged packaging.

Please note if you wish to exchange an item in order to ensure availability we simply advise you to place a new order and return your original order to us as above.

To aid us in processing your refund please ensure your name and address details are clearly visible on the returns form.

All shoe care products are non-refundable.

 

INTERNATIONAL DELIVERIES

For delivery costs and ordering please contact us on +44(0)1603 493116 between Monday-Friday 9am-5pm GMT.

All parcels are sent using Royal Mail’s International Signed For service.

All return costs are the responsibility of the customer.

Any exchanges are subject to additional postage costs.